The Warranty Policy

A.WARRANTY TIME(Excluding Europe)

Once the item was received and receipt was signed by customer,the warranty time start timing. The actual warranty time of different category are as followings:

String InstrumentsNormal Guitar15 Months24 Months
Electronic Guitar15 Months24 Months
Electronic Bass Guitar15 Months24 Months
Ukulele12 Months24 Months
Mandolin15 Months24 Months
Banjo15 Months24 Months
Violin15 Months24 Months
Lyre Harp12 Months24 Months
Wind InstrumentsCornet12 Months24 Months
Horn12 Months24 Months
Trumpet12 Months24 Months
Trombone12 Months24 Months
Tenor Horn12 Months24 Months
Tuba12 Months24 Months
Baritone12 Months24 Months
Furug12 Months24 Months
Clarinet12 Months24 Months
Oboe12 Months24 Months
Bassoon12 Months24 Months
Sax12 Months24 Months
Flute12 Months24 Months
Piccolo12 Months24 Months
Drums & PercussionAcoustic Drum18 Months24 Months
Electronic Drum12 Months24 Months
Keyboards & PianosElectronic Piano12 Months24 Months
Electronic Organ12 Months24 Months
MIDI Keyboard12 Months24 Months
Audio InstrumentsSpeaker12 Months24 Months
Power Amplifier12 Months24 Months
Phonograph12 Months24 Months
Sound Card12 Months24 Months

B.EXCLUSIONS(This warranty does not cover the following)

  1. Products with original serial numbers removed, altered or not able to be readily determined.
  2. Damage caused by transportation and handling, including scratches, dents, chips, and/or any damages to the exterior of your product.
  3. Damage or failure caused by incorrect electrical current or voltage, fluctuations or surges.
  4. Applications and use which this product was not intended to.
  5. Damage or failure caused by products or equipment not supplied by Donner.
  6. Accident, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature.
  7. Damage caused by sweating, corrosive air or other external reasons (such as extreme temperature or humidity).
  8. Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards. shelves, etc., which are not a part of the appliance when it is shipped from the factory.
  9. Service calls to repair or replace appliance light bulbs, battery, strings, other consumables, or knobs, handles, or other cosmetic parts.
  10. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service calls to remote areas.
  11. Damage or failure caused by improper or faulty installation, product alteration or modification.
  12. Damage or failure caused by: Non-Donner or unauthorized parts, supplies, accessories or equipment; services performed by unauthorized service companies.
  13. If this product is sent as a gift by Donner or an organization authorized by Donner, this product will not enjoy the warranty benefit.